Like I said in a previous post...our washer broke. No big deal, right? Well...luckily it is still under warranty. We called GE to see what we needed to do. They set us up right away with a local company to come and check things out. Did I mention that before we left for the holidays we found a random screw in one of our loads of laundry? So we're thinking that it just needs to be screwed back in some place. Anyway...the local company...Alexander Appliances called us up and said that they would come fix it on January 14 (Monday). Awesome. Well...we received another call from them saying that they goofed....they don't make visits to Galveston Island on Mondays or Fridays. So we set up a time for January 15 (Tuesday) between 9-12. Don't you just love how they expect you to wait around all day for them. Especially when they don't even show up. Well...today came and went. No repair guy. I did, however, receive a call from him at 10:40 am asking for directions to our apartment (he was about 3 min away). He said he'd be right over. An hour later...still no repair guy. Nice! Well...I called the company and the secretary told me that the repair guy had called her and had taken care of it! What? She was shocked to hear what I had told her. She said she was going to call him. Well...two hours later...Ev called. She said she knew of our situation. The repair guy said he had tried calling us but no one answered. Funny...Brampton and I waited around for a call. No ring. Did this guy really think he was going to get away with all this???
So the funny thing is...GE called us at 4pm today and told us they were going to set us up with another local company b/c Alexander Appliances called them and told them they were overbooked for the week!! Wow...is that not crazy or what! If you live in the local area...stay away from Alexander Appliances! Hats off to GE for taking care of our situation though! They really care about their customers. For now, we are waiting to hear from this next place. Oh...and the piles of dirty clothes are stacking up!!! Yikes.
1 comment:
That sucks!!! I hate when repair people have to come. They always give you this time that they'll be there but it's never the case. Hope you get it fixed.
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